Cancellation policy

Purchase Options Cancellation Policy

Keaton Consulting offers specialized purchase options, including product pre-orders and scheduled deliveries. Please review our cancellation and fulfillment terms prior to completing your order:

1. Pre-Order Purchases

When you purchase a pre-order publication or item:

  • Immediate Allocation: Your payment is authorized and captured upon checkout to secure your print allocation, bindery queue, and dispatch reservation.

  • Cancellation Window: You may request to cancel a pre-order for a full refund up to 48 hours prior to the official release/printing date.

  • Production Lock: Once printing production commences or fulfillment data is transmitted to our production facilities (typically 48 hours prior to release), the order is locked into production and can no longer be canceled or refunded.

2. Standard Print-on-Demand Orders

  • Physical books and merchandise are automatically sent to our manufacturing partners (Bookvault and Printful) to ensure rapid fulfillment.

  • If you need to cancel a standard order, you must contact books@keatonconsulting.com within 2 hours of placing your order. Once a print job has entered the automated production workflow at the printing facility, the order cannot be halted, canceled, or refunded.

3. Subscriptions & Recurring Purchase Options (If Applicable)

If you participate in recurring content delivery, corporate retainer schedules, or membership options:

  • You may pause or cancel recurring terms at any time through your customer account portal or by emailing services@keatonconsulting.com.

  • Cancellations must be submitted at least 3 business days prior to your next scheduled billing date to prevent the upcoming billing cycle and fulfillment.

  • Cancellation terminates future billing cycles; previously fulfilled periods or delivered digital/physical assets remain strictly non-refundable.

4. How to Submit a Cancellation Request

To submit a cancellation request within the eligible cancellation windows:

  • Email: books@keatonconsulting.com (for publications & merchandise) or services@keatonconsulting.com (for corporate purchase options).

  • Subject Line: Cancellation Request - [Order Number]

  • Please note that sending an inquiry does not guarantee cancellation if the item has already entered manufacturing or fulfillment.