Refund policy
Return & Refund Policy
Thank you for your business with Keaton Consulting. Please review our policy regarding purchases, services, and digital assets:
All Sales Are Final
Due to the proprietary nature of our consulting engagements, digital resources, and custom on-demand printing schedules, we do not accept returns, process exchanges, or issue refunds once an order or contract has been initiated.
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Professional Services & Consulting: Retainers, strategy sessions, enablement programs, and speaking engagements are non-refundable once scheduled or delivered.
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Digital Products & Downloads: All purchases of digital files, electronic documents, frameworks, and downloadable materials are non-refundable once access or fulfillment links have been delivered.
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Physical Publications: Printed books and notebooks are produced on demand. We do not accept returns for change of mind or customer ordering errors.
Damaged or Defective Items
If a physical item arrives defective, misprinted, or physically damaged in transit:
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Contact us within 7 days of delivery at books@keatonconsulting.com.
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Include your order number, a brief explanation of the issue, and clear photos of the damaged item and packaging.
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Upon verification, we will promptly arrange a replacement copy at no additional charge.